What do I do if my pet needs emergency treatment after hours..

We recommend the use of the Animal Emergency Centre in case of emergency, they offer a professional 24 hour emergency and critical care facility. Their direct phone number is 03 9803 8122.

This information is also on the recorded message on the clinic number when you ring after hours. Feel free to talk to us about first aid tips when you visit us for your pets routine health needs.

Why are we closed from 1 - 3pm on Mondays?

We are committed to providing your pet with the best veterinary health care possible. One of the ways we do this is through the continual education of our staff. That is why our hospital is closed once a week so we can conduct special training sessions. Of course all emergency services are still available during this time by phoning our normal phone number.

My pet is unwell and I need to visit the vet, is there anything I should bring?

You can help your pet have a stress free visit to the vet by doing a few things. Cats should be placed in a secure cat cage. If you do not have a cat cage ask us about using a loan cage. Dogs should always be placed on a lead before entering the clinic. If you arrive at our carpark and realise you have left your dog's lead at home, just pop into see our receptionist and we will provide you with a lead. If you are concerned about how your pet may interact with others just let us know before hand and we can arrange for your pet to wait in a private area of our clinic.

If your pet is unwell, please observe them as closely as possible prior to your visit. Take notice of any changes in their behaviour, in appetite, difficulties getting around, odours, excessive drinking or urination, coughing, weight changes, disorientation, new lumps or bumps, excessive scratching, vomiting or diarrhoea.

If your vet has requested a urine sample, follow our instructions on how to take a urine sample at home

What is the best way to transport my bird to the vet ?

Take your bird in thier own cage without removing any toys. Leave food in the cage but remove water. Do not clean the cage, as valuable diagnostic evidence may be destroyed. Take with you any remedies or medicine you have given at home. Be prepared to answer questions in relation to the wellness of your pet, feeding, environment and length of illness.

Sometimes I feel like I spend more on my pet's healthcare than on my own.

Bear in mind that your veterinarian is not only your pet's general physician, but also its surgeon, radiologist, dentist, dermatologist, neurologist, ophthalmologist, psychiatrist, ears/nose/throat doctor, and Veterinary pharmacist. Your veterinary bill is a reflection of the costs of maintaining suitable facilities, equipment, and trained and experienced staff to provide the level of care that is expected in animal medicine today.

The cost of veterinary care has actually risen very little during the last 20 to 30 years. However advancements in both research and technology have allowed us to offer your pet better healthcare and prolong their life through surgical procedures and drugs. When compared to the rising cost of human health care, pet care is not at all unreasonable.

Remember too that the original cost of the animal has no bearing on the cost of services rendered.

Although it may feel as if you are paying more for your pet's health care than your own, chances are you may be used to Medicare rebates, prescribed pharmaceutical scheme benefits and health care insurance for your own medical services. Consequently, you often do not see the total bottom-line figure for your own bills. When human health care costs are added up - there is no comparison to the much lower veterinary care costs.

Why don't veterinarians diagnose and/or prescribe over the phone and save me time?

For the same reason a medical doctor won't, it's both unethical and illegal. Without physically examining an animal, it's impossible for the veterinarian to come up with an accurate diagnosis and rational plan of treatment.

A veterinarian can't make a diagnosis based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and possibly other diagnostic tests are required to determine the cause of the symptoms and best course of treatment. And some medications are considered prescription medicines and it is illegal to dispense such items without a physical consultation.

Isn’t there a cheaper option for treatment? Can’t my vet discount my bill?

The extent of care given to any animal is ultimately determined by its owner. As a responsible pet owner, you place a high value on your animal and will want to consider what's best for your pet.

Every pet owner has different ideas about what is acceptable pet care and how much they are willing to spend on their pets healthcare needs. We can only make you aware of the services and products that are available and then provide guidance in their choices and decisions. The owner is given options; the owner makes the call.

It's important to understand that our veterinarians can and will go the extra mile for their clients, but they simply cannot jeopardize the quality of our practice by discounting or waiving fees. We must cover our employees' salaries, costly equipment, the expense of years of professional training, and the expense of continuing education for staying up-to-date on the latest research.

How do we determine desexing prices?

The prices we charge for desexing cats and dogs are based on the quality and amount of services we provide for your pet.

We strive to ensure that your pet's surgery is as safe as possible. We use the best quality anaesthesia presently available to veterinarians, similar to that used for human anaesthesia. A pulse oximeter, and respiratory monitor is attached to your pet during the entire surgical procedure. An IV catheter is placed so that fluids can be used to keep your pet's blood pressure at a safe level during surgery. A warming pad is used to reduce the danger of hypothermia.

We use high quality suture material. Sterile gloves, gowns, drapes and surgical instruments ensure the cleanest, germ-free operating area.

On a one-to-one basis, our qualified nursing team monitors your pet's post-operative recovery until your pet is breathing safely on their own.

The surgery fee includes a pre-surgical exam, a one day stay in our hospital, post-operative pain medications and a post-surgical checks before discharge. Optional services include pre-anaesthetic blood work to more thoroughly examine your pet's health status before surgery.

We are very proud of the high quality of service we offer pets and their families.